Delete your Sync Finance account

How to request account deletion

Follow these steps in the Sync Finance app:

1. 1

   Open the Sync Finance app

   Sign in with the account you want to delete. If you can no longer sign in, use the email option below.

2. 2

   Go to Profile or Settings

   Open your profile or account settings, then look for Delete account / Request account deletion.

3. 3

   Confirm your request

   Enter your password and optionally a reason, then submit. Your request is placed in Pending status for review.

4. 4

   Wait for confirmation

   You will receive an email when your request is approved or if we need more information. Deletion is completed after admin review.

What data is deleted

After your deletion request is approved, we delete or de-identify personal account data that is not required by law, including:

• Account profile details (name, email, phone, and app preferences)
• Login credentials and authentication sessions
• Device tokens and in-app notification preferences
• Wallet display preferences and non-regulatory product preferences

What data may be kept

As a regulated financial services company in Nigeria, Sync Finance may retain certain records after account deletion for legal and regulatory purposes:

• Transaction and payment records

  Kept as required for financial reporting, dispute resolution, and anti-fraud obligations.

• KYC / identity verification records

  Retained where Nigerian financial and anti-money-laundering regulations require us to keep them.

• Records needed for legal claims

  Kept for the applicable limitation period if there is an outstanding dispute, loan, or regulatory inquiry.

Retention periods follow applicable Nigerian law (including NDPA 2023) and financial regulatory requirements. When retention is no longer required, data is securely deleted or anonymised. See our Privacy Policy for full details.

Processing time

Deletion requests are reviewed by Sync Finance. Most requests are processed within 30 days of submission. You will get an email confirmation when the request is approved or rejected.